What is the cost of shipping?
For all orders shipping is done free of cost. International Ship Charges Depend on Weight. You have to contact us on Whatsapp for International Ship Charges.
How long will it take for the order to reach me?
The time of shipping, it takes about 4-7 working days for domestic orders and 7-12 days for international orders to reach you.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at [email protected] and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. (If you did not recieve mail, Please contact us on Whatsapp & will Provide you)
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Return, Refund, Cancellations, and Exchange Policy:
What is the Return Policy on Anaya Designer Studio?
- We do not provide Refund or Return.
Our all products are eligible for Exchange for domestic orders in case if you receive damaged products. Please note that international orders are not eligible for returns or exchanges. more details.
If the product is eligible for a return, you may write to us at [email protected] within 3 days of delivery to request a return and refund. Only products which are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for return only can be returned.
How are returns processed?
Once we received the request from you about the return. you have to send the courier to our warehouse address and send the return tracking number to us at [email protected] within 3 days of delivery. (You can also WhatsApp us instead of Mail)
- For the Process of Exchange, make sure to create a Product Opening Video. We will not accept any return or exchange if you were not created an opening video.
This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated within 2-5 working days.
Please don’t forget to mention your Name & Phone Number.